Users of Harness First Gen CD are facing performance degradation with Automated Artifact collection in Prod1 cluster

Incident Report for Harness

Postmortem

Overview

There was a delay in newly published artifacts showing up in Harness. Impact was limited to few customers in one of our clusters (prod-1).

Timeline (PST)

Time Event 1:19 AM Incident declared, and the team got engaged in Incident response. 8:55 AM Issue identified and working on mitigation. 10:25 AM Mitigated and Monitoring. 12:17 PM Issue got resolved

Resolution

To mitigate, we purged old redundant background job records which were slowing down the collection process.

RCA & Action Items

There was up to a 30 minute delay in our system for collecting newly published artifacts. The typical delay is less than 4 minutes. The slow collection was due to a spike in the backlog of background job requests in our database. To mitigate, we purged old redundant background job records, and the system caught up automatically. The actual cause of build up of the background jobs is unknown. We have added more aggressive alerts in the system for the job queue build up.

Posted Oct 26, 2023 - 10:17 PDT

Resolved

The issue has been resolved and we will continue to monitor the situation.
Posted Oct 18, 2023 - 12:17 PDT

Monitoring

We have successfully mitigated this issue and are actively monitoring the situation. We discovered a significant number of database records not getting processed and we've manually cleared these records to mitigate the issue
Posted Oct 18, 2023 - 10:25 PDT

Identified

Issue identified and we are currently working on mitigation
Posted Oct 18, 2023 - 08:55 PDT

Update

We have reproduced the issue with Harness Internal account and we are continuously investigating the Artifact Collection task lifecycle to understand the issue further. As a Workaround for this issue customers can manually pull the artifacts.
Posted Oct 18, 2023 - 06:52 PDT

Investigating

Some of harness customers are still facing the issue. We are continuously investigating the issue.
Posted Oct 18, 2023 - 04:50 PDT

Monitoring

The service has been restored, We have enabled Additional Monitoring as part of the investigation. We are actively monitoring this issue.
Posted Oct 18, 2023 - 03:34 PDT

Investigating

We have noticed degraded performance with Automatic artifact collection. Team is currently Investigating the issue.
Posted Oct 18, 2023 - 02:01 PDT
This incident affected: Prod 1 (Continuous Delivery (CD) - FirstGen - EOS).