Autostopping service degraded in AWS (Middle East South 1)

Incident Report for Harness

Postmortem

The issue was caused by elevated latency from AWS in the affected region, impacting operations such as warm-up, cool-down, schedule execution, and traffic detection. We have now isolated this region to prevent impact on other customers.
Resources in me-south-1 will continue to experience the issue until the region fully recovers. We are actively monitoring the situation and will provide further updates as available.

Posted Apr 13, 2026 - 20:30 PDT

Resolved

This incident has been resolved.
Posted Apr 02, 2026 - 01:40 PDT

Monitoring

Update:
AutoStopping functionality for AWS has been restored for all regions except me-south-1.
The issue was caused by elevated latency from AWS in the affected region, impacting operations such as warm-up, cool-down, schedule execution, and traffic detection. We have now isolated this region to prevent impact on other customers.
Resources in me-south-1 will continue to experience the issue until the region fully recovers. We are actively monitoring the situation and will provide further updates as available.
Posted Apr 01, 2026 - 01:20 PDT

Update

Status update :
CCM AutoStopping functionality for the AWS cloud provider is currently impacted due to increased latency from AWS in the me-south-1 region. This is affecting multiple operations, including warm-up, cool-down, schedule execution, and traffic detection.
In addition, CCM Asset Governance functionality is also impacted for resources in the me-south-1 region.

We are actively working on isolating/excluding the affected region to restore functionality for the remaining customers. Resources within the me-south-1 region may continue to experience issues until the region fully recovers.
Posted Mar 31, 2026 - 23:44 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 31, 2026 - 23:16 PDT
This incident affected: Prod 1 (Cloud Cost Management (CCM)), Prod 2 (Cloud Cost Management (CCM)), and Prod 3 (Cloud Cost Management (CCM)).