Issue Description: Customers experienced a disruption in the Azure copy of cloud cost data due to authentication failures caused by incorrect token formatting.

Resolution Time: 3 hours 48 minutes

Root Cause Analysis:

• Token formatting had changed, leading to failures.
• The token format changed because of a caching issue in the component responsible to populate the configmap which ended up in malformed configmap which is used in Azure data sync.
• This was a partial outage impacting few customers.

Prevention Measures and Follow-Up Actions:

1. Improve metric accuracy and alerting for datasync jobs.
2. Enhance our automation suites.

Conclusion: The issue stemmed from token formatting inconsistencies, which have been addressed with updated tokens and preventive measures implemented to avoid future disruptions.