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Summary

On February 4, 2026, SEI experienced a temporary outage that affected SEI Insights. SEI Customers (US production clusters) were unable to see Insights data during this period. Customer data remained safe and was not impacted.

Root Cause

An automated system update caused our main database service to stop working correctly. When it restarted, it did not recover as expected, which led to temporary service errors.

Impact

• Customer impact: SEI Insights did not display data
• Duration: Approximately 9:33 AM to 2:37 PM PST
• Scope: SEI Insights Only
• Data safety: No customer data was lost or damaged

Mitigation and Permanent Fix

To restore service, we created and switched to a new, more resilient database setup. This allowed SEI Insights to return to normal operation.

Next Steps

• Keeping a backup system ready to reduce downtime if a similar issue occurs
• Closely monitoring the new setup to quickly detect and address issues