Custom dashboards are not loading - Prod1,2,3,4 and Eu1 due to Looker managed service outage

Incident Report for Harness

Resolved

The dashboards are now rendering correctly with the recovery of Looker Service.

Posted Mar 25, 2025 - 18:29 PDT

Monitoring

The dashboards are now rendering correctly with the recovery of Looker Service.We will continue to monitor the situation.

Posted Mar 25, 2025 - 18:23 PDT

Update

We are observing a gradual recovery of the Looker service. Some dashboards are now rendering correctly. However, a partial outage remains in effect. We will continue to monitor the situation and provide updates as they become available.

Posted Mar 25, 2025 - 17:56 PDT

Identified

Custom dashboards are not loading in Prod1, Prod2 and Prod3 because of our Managed service - Looker facing an outage currently. We will monitor this outage and update once we have a status update from Looker.

Posted Mar 25, 2025 - 17:17 PDT

This incident affected: Prod 4 (Custom Dashboards), Prod 3 (Custom Dashboards), Prod Eu1 (Custom Dashboards), Prod 1 (Custom Dashboards), and Prod 2 (Custom Dashboards).