FME tile is not being displayed

Summary

• On Jan 7, 2026 ,starting 13:55 UTC a limited number customers could not see the FME Module in the Harness UI. Issue was fully resolved at 19:34 UTC

Root Cause

• A configuration change controlled visibility of the FME module tile in the Harness UI. The change relied on a stale list of account IDs. This caused the FME tile to be disabled for a small set of valid accounts

Impact

• Harness Prod1 was the only affected clusters only affected limited number of customers. As a result of this configuration change, the FME Module tile was not displayed in the UI
• Note: There were no issues with SDK evaluation or the FME flag delivery network and there was no data loss incurred as a result of this disruption

What was not impacted?

• Admin API calls
• Feature flag evaluations
• FME flag delivery network or SDK traffic
• Customer flag configuration data

Remediation

• We reverted the Configuration change and Correct account list was applied. Thereby UI access restored for all impacted customers

Action Items

• To prevent such issues from happening again, we are enhancing internal processes(testing and validations) to catch such issues early on.