All modules are running slow in Prod1/2/3/4 due to cloud provider incident

Incident Report for Harness

Resolved

This incident has been resolved.
Posted Aug 20, 2026 - 12:23 PDT

Monitoring

We are observing improved latencies across the board following the fix implemented by our cloud provider. We are continuing to monitor the situation closely and will provide further updates as warranted.

We noted some stuck executions for CI for couple of customers, which we are investigating
Posted Aug 20, 2026 - 10:17 PDT

Identified

Our cloud provider has confirmed an ongoing incident impacting multiple regions. Harness pipelines have not experienced failures as a result, though some users may continue to experience slowness. We are monitoring the situation closely and will provide updates as more information becomes available.
Posted Aug 20, 2026 - 09:50 PDT

Update

We are continuing to investigate this issue.
Posted Aug 20, 2026 - 09:32 PDT

Update

Our cloud provider is facing an active incident and we are following up.
Posted Aug 20, 2026 - 09:22 PDT

Update

The slowness could cause either of below symptoms:
- Pipelines not starting
- Delays in execution
- Pipelines being cancelled due to timeouts
Posted Aug 20, 2026 - 09:05 PDT

Investigating

We are currently investigating this issue.
Posted Aug 20, 2026 - 08:37 PDT
This incident affected: Prod 4 (Platform), Prod 1 (Platform), Prod 3 (Platform), and Prod 2 (Platform).