Summary

Between 05:48 PM UTC on March 18 and 04:58 PM UTC on March 19, two customers using app.split.io with SAML authentication using SCIM experienced login failures.

The issue was limited to customers with specific identity provisioning configurations.

Root Cause

A service update was deployed to a login-related component that changed internal request handling behavior.

This caused authentication workflows for SAML-configured customers with identity provisioning enabled to fail during login processing.

Impact

• 2 customers using SAML authentication with SCIM provisioning enabled were unable to log in to app.split.io.
• Customers using SAML authentication without SCIM were not affected and could log in normally.
• Username and password login was unaffected.
• SDKs, feature flags, and experiments continued functioning normally.
• No data loss occurred.

Remediation

• Rolled back the service update that introduced the issue.
• Restored SAML login for affected customers.

Action Items

To prevent such issues from happening again, we are doing/completed the following:

• Improve detection capability: Introduced a high-priority alert to detect authentication failures sooner, enabling faster response if similar issues occur in the future.
• Reduce legacy surface area: Continue guiding remaining customers toward the Harness Platform, where authentication flows are unified and improvements can be delivered more consistently over time.